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Des personnes, les mains levées, tiennent des pièces de casse-tête faites pour s’assembler.

Systems Thinking for Service Innovation

Embracing systems thinking from the start allows for a more comprehensive understanding of complex problems, ensuring solutions are interdisciplinary, collaborative, effective and sustainable.

Data Explained

We live in a data-driven world, where assumptions can sometimes lead to less-than-ideal dates, subpar products and empty bank accounts.

The image shows two people interacting with a large smartphone that displays icons flags of the United Kingdom and France

Working with AI Series

Working with Artificial Intelligence Series: Learning a New Language with Large Language Models

Learning a new language is a valuable skill for any government employee, though it can be a demanding task. However, generative AI-based tools provide innovative and personalized approaches to learning.

Knight emerging from a laptop with a sword and shield to protect it from oncoming arrows representing online threats.

Safeguarding Hardware Devices and Data

Think of it this way: you safeguard your privacy by protecting your devices against theft.

Retro office that transitions into a collage of modern digital technology with a chameleon standing on a desk.

Digital Transformation

Six Risks to Avoid When Leading a Digital Transformation

The GC Key Leadership Competencies encourage leaders to support intelligent risk-taking and emphasize the need to learn from setbacks and mistakes.

People behind their computers with text bubble above their heads writing their review on the service.

Delivering Effective Public Services in the Digital Age

Service delivery in the digital age requires that public servants adopt new organizational structures and cultures, apply new best practices, and develop new knowledge and skills.

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Working with AI Series

Working with Artificial Intelligence Series: The Trust Factor in Generative AI

We’ll increasingly see AI integrated into day-to-day tools, with the promise of boosting efficiency and productivity. However, successful implementation of these tools depends on two important factors: reliability and trustworthiness.

A person balancing on a unicycle juggling a light bulb, a laptop, an envelope, a calendar, a clock and a target.

Clicks and Tips: Maximizing Your Productivity

This article explores practical approaches and powerful shortcuts, shedding light on how to leverage Windows shortcuts, enhance OneNote proficiency, and implement strategies for seamless workflow in the modern workplace.

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Cyber Security in the Public Service

You are the epicentre of a network of private companies that collect, store, and use your data in different ways. Each service or company operates under its own terms, privacy policies and security risks.

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Working in Cross-Functional Teams

An effective cross-functional team needs people coming from various teams to be assigned to a project from beginning to end.

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Bridging the Gender Data Gap, Byte by Byte

Since data is primarily sourced from men, many of the solutions created to address problems are based on male realities.

A person is seated at a desk, working on programming at a computer.

Working with AI Series

Working with Artificial Intelligence Series: Co-Coding with AI

These AI tools excel in offering suggestions, finding and fixing bugs, and providing insights for code optimization.

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Breaking Down Data Disaggregation

Data disaggregation involves breaking data into smaller parts to better understand a situation and make more informed decisions.

A representation of neural networks consisting of different neurons and connections, shaped like the human brain.

Digital Leadership

Navigating Complexity in the Digital Era

Complexity arises from the knotty interplay of interconnected systems. These complex systems give rise to non-linear, often unpredictable behaviours lacking straightforward cause-and-effect relationships.

Nine people of diverse genders, abilities, ages, and sizes side by side.

Working with AI Series

Working with Artificial Intelligence Series: Writing Inclusive Prompts

With AI tools like large language models (LLM), a type of deep learning model designed to understand and generate human-like text based on the data it has been trained on, it's possible to draft messages that are both clear and inclusive.

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Working with AI Series

Working with Artificial Intelligence Series: Memos in Minutes

The following use case centres on using large language models (LLM), specifically OpenAI’s ChatGPT (but will work with any LLM-based tool) to aid in drafting effective memos.

A Roadmap to Digital Accessibility

A Roadmap to Digital Accessibility

Digital accessibility means making websites, social media, mobile apps, and electronic documents easy for everyone to use, including those users who have visual, auditory, motor or cognitive disabilities.

A collage of women of diverse ethnic backgrounds.

A Closer Look at Women and Data

Far too often, women (and transgender and non-binary individuals) are simply left out of research. This is concerning because data is (or should be) how we assess needs, design products and allocate resources.

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Digital Transformation

Legacy Information Technology in the Public Service

In the federal public service, legacy IT systems continue to play an important role in day-to-day operations.

A group of people using social media apps on their cellphones.

Outsmarting Social Engineering

In cyber security, social engineering refers to a group of techniques used by threat actors to breach systems by targeting people with access to those systems, instead of targeting the system itself.